Cherry Blossom + Lavender

Once your order is being processed, our courier service will deliver it to the provided shipping address within 3 working days. A tracking number will be emailed to you once your product is dispatched from our warehouse. Please note that a signature upon arrival is required. Our crew will leave a reschedule note to you if the parcel is not delivered.

If the parcel failed to be delivered after several attempts, we reserve the right to custody you for the cost arising. After a product is delivered, we do not accept refund at any case except for the case of faulty products. We do not hold responsible to any circumstances that is beyond our foreseeable control, such as flood, fire, storm, accidents, etc. Please kindly contact our customer service team if you have any enquiry regarding the delivery.

We will try to process your order within one working day. Please note that all orders placed before 1pm will be counted as a working day. While the orders made after 1pm will be processed on the next day. Once an order is processed and leaves our warehouse, our courier service will deliver your items and it will be delivered to you within 3 working days. We do not deliver on Saturdays, Sundays and Public holidays.

RedQuay.com cannot be held responsible for conditions beyond our foreseeable control such as severe weather, fire, accidents, service interruptions, etc. However, we will try to ensure that your order is delivered on time. A signature will be required upon receipt of the goods. If the parcel is not delivered, a calling card will be left for you to rearrange a second delivery. If a parcel failed to be delivered after a few attempts, you will be charged with any extra cost arise.

During the MCO, there are lots of off-delivery area updated from the delivery team. If you wish to place an order with us, please kindly write to us at sales@redquay.com or fill in the contact form. That way, we could help to check if the delivery team covers your area before the purchase proceeds. We apologise in advance for the inconveniences caused and we seek for your kind understanding

Earn more Points for different actions, and turn those Points into awesome rewards! With NO expire, you may redeem any time. 

1 point for every RM 1 spend. Addtional points earn via like us on Facebook (50 points),  follow us on Instagram (50 points) & share us on Facebook (100 points).

Points will only be credited once the order is fulfilled and paid. 

Likewise, points will be cancel/ forfeited when the order status is fully refunded/ cancel. 

Good news! There's now more options on packaging:

1. Previous packaging 

2. New packaging 

Order received shall be packed accordingly based on the stock avaibility. Kindly remark if you wish to receive any type of packaging. Else, the team will pack based on the stock avaibility. 

*Fret not, both previous and new packaging are with min 2 years product shelf life :)